Since joining MaineHealth as the Vice President of Revenue Cycle Management (RCM) in 2014, Paul Chausse has implemented innovation methodologies to streamline his team’s operations and reduce significant processing backlogs. At the beginning of COVID-19, the MaineHealth RCM team had nearly 70 vacant positions and Paul was seeing a high turnover rate. RCM colleagues require several months of learning and on-the-job experience to understand the RCM culture and principles, meaning Paul and the team were facing backlogs as new team members were being trained. Paul realized he had to think differently to address this growing workforce challenge and to protect RCM staff.
In 2020, Paul introduced Olive, an artificial intelligence (AI) software that was tailored to manage and automate MaineHealth’s cash posting processes. Today, Olive has addressed some of the RCM workforce challenges by lifting the workload off of current staff and by automating the majority of the cash posting processes through the use of fourteen automated “Olive Bots.” The Bots can complete an impressive 93 percent of all cash posting work, which was previously done manually.
“If you are open to change and innovation, then great things can develop. The COVID-19 pandemic was the catalyst that allowed us to deploy AI and innovation to advance our practices nearly 10 years into the future. I am grateful we had the structure in place that allowed MaineHealth to become early adopters of AI and be successful in recruiting the RCM workforce we needed.”
— Paul Chausse
Vice President, Revenue Cycle Management
MaineHealth
Paul Chausse, healthcare revenue innovator who brought olive.ai to MaineHealth in 2020
Paul’s innovative thinking and ability to embrace AI technology has created a new modern workforce model that allows machines to focus on automated work and free up RCM staff to do the work that matters most — better supporting our patients and care team.
TEAM
Paul Chausse
Vice President, Revenue Cycle Management
MaineHealth
olive.ai
MaineHealth Revenue Cycle Management Team
Our Purpose
MaineHealth Innovation builds connections to drive diversity of thought, educates to produce creative problem-solvers and funds to accelerate ideas. By leveraging the ideas, insights and expertise of all care team members to develop novel solutions to our unmet care needs, we are working together so our communities are the healthiest in America.
